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18.07.10
Which is going to work best for you in making sales and winning business - a great attitude or a great strategy?
17.07.10
In Pizza Hut with my daughter Georgia and her friends having a 'make your own pizza' party. Great idea - try it with your kids!
16.07.10
Nobody ever built a reputation or got a referral by being vague! Certainty sells. Clarity sells.
16.07.10
BURDEN OF WASTED POTENTIAL: We carry many burdens in life, but the largest burden is living without using our potential. (via @MarkFritz)
12.07.10
In Brighton teaching some committed bankers how to win a lot more business through referrals. How blessed I am with my job!
23.06.10
There are lots of formulas and definitions of trust. Every single one comprises character, reliability and track record.
09.05.10
Listen to Rob Brown talk about trust, being liked and making impact on the Business Hub Radio Show http://bit.ly/ahdrq3
30.04.10
Meeting some great Nottingham people from Twellowhood: http://www.twellow.com/twellowhood/
30.04.10
#rbtip - linkedin, ecademy, facebook, twitter etc are like the offline, realtime networks. They take your time to make work
30.04.10
@richardbeldon Thanks Richard - looks like being a strong collaboration! will get 100 words to you by mid May OOPS MAKE THAT 1000!
30.04.10
@richardbeldon Thanks Richard - looks like being a strong collaboration! will get 100 words to you by mid May
29.04.10
@aspectimaging Thanks for the RT! What do you say when people ask 'what do you do?'
29.04.10
#rbtips Ever wondered where the phrase 'Elevator Speeches' came from? Here you are>> http://ow.ly/1EEIt
29.04.10
RT @pennypower: Brad Burton of 4 Networking 0n Working Lunch today http://bit.ly/bN5QE3
29.04.10
@LesleyEverett: Can Brown's Brand Image survive the fallout from yesterday? No - he's always struggled with the word 'sorry'
29.04.10
#rbtips The worst time to think of the best thing to say is as you say it! Smart networkers prepare good elevator speeches.
28.04.10
@RachelElnaugh Gordon's done a Gerald Ratner - a wonderful reputation-breaking PR gaff!
28.04.10
RT @SociusUK: "Our Similarities bring us to a common ground; Our Differences allow us to be fascinated by each other" Tom Robbins
28.04.10
@RandiBusse great quote. Even better, if you don't know the difference between you and your comp, your customers won't either!
28.04.10
@GrahamParkerPR to make people engage in your elevator speech, be concise, memorable, passionate, different & tell a story!

Attention-Grabbing Elevator Speeches!

Your answer to the 'what do you do?' question will either close doors or open them. It's your choice. What's crucial is that you take every opportunity to deliver an 'elevator speech' that makes a positive rather than negative impact. Here's how.

Here are two types of Elevator Speech (ES) that are only going to induce yawns...

‘Hello, my name is Joe Average, and I'm a banking manager with XYZ Bank.'

Or:

‘Hi, I'm Mandy and I'm an accountant.'

If you forget everything else when crafting your ES - remember to focus on what you can do for the listener. Now, if Joe and Mandy changed their ES to this focus, here's how they might come out (and I've changed their names accordingly!):

‘Hello, my name is Joe and a big part of my role is giving money out to people!'

‘Hi, I'm Mandy - I keep people in business out of jail!'

Aren't those more likely to get people's interest? Might they prompt a follow-up question from you along the lines of ‘Really? How do you do that?' They've got your permission to tell you more rather than assuming you want to know more. Here's a different example:

My name is Karen and I'm an editor. I hold a first class honours degree and have studied for a Masters degree. I've worked in publishing for nearly 18 years, have been Deputy Editor of two national magazines and Editor of a national newspaper.'

Sounds like a potted CV. But what's wrong with it? Answer: it's all about herself, not her target audience. She should have tried something like this:

‘My name is Karen, and I turn dull and failing publications into exciting reading with rising circulations. For example, a newspaper I edited rose in sales from 25,000 to 50,000 - and went from weekly to daily. Together, we could take your periodical onto the next level too.'

You'll notice that all of these speeches begin with giving your name. And most people follow that with their role or position and what company they work for. Though there's nothing wrong with this, if everybody does it, how are you going to stand out from the crowd? Also, by giving your name right at the beginning, people have probably forgotten it by the end. So consider not giving your name till the end. If your ES is enticing enough, so that people want to find out more, people will ask your name at the end anyway.

So what do you do instead? You need an attention grabber - something really insightful or clever:

  • You could start with a short example of how your company solved someone's problem.
  • You could quote some statistics, followed by a statement telling how you can change those statistics.
  • You could make a strong, bold statement like, ‘I perform miracles!' and then go on to explain you are talking about business miracles!
  • You could ask a rhetorical question, and then show how your company answers that question.

Here are two examples of how putting a rhetorical question, or declarative question, at the beginning could work:

1. ‘You know how some graduates fresh out of college are shy when it comes to introducing themselves? And so they find it hard to use networking to find a job. Well, I put them through some training to boost their confidence and give them some questions to ask to open up a conversation. As a result, they're able to make cold calls and go up to people at conferences and ask about a job. It's great to see them find their ideal job!'

2. ‘Have you ever heard a seminar leader so engaging, creative and exciting that you forgot where the time went? Someone who doesn't just give facts but inspires, motivates, empowers and enthrals an audience? If you haven't, then you need me!'

Think about being different rather than better. There are lots of good people out there, many as good as you. But they don't stand out.

An attention-grabbing elevator speech can get you noticed and distinguished from all of your competitors. So tell me, what do you do?



© Rob Brown 2009. All Rights Reserved. To publish or reprint any Rob Brown article, the following must be included:

Rob Brown is one of the UK's leading authorities on business networking and referrals. He is an inspirational conference speaker and author of over 40 publications, including Amazon best-seller How To Build Your Reputation. Go to www.rob-brown.com for your free 60 page copy of ‘The 13 Commandments of Turning Relationships Into Profits', or get in touch on (44) 115 846 21227 or rob@rob-brown.com for details of his motivational presentations, business winning programmes and relationship-building resources.

© 2009 Rob Brown. All rights reserved. Site by Kent Kreations.

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