Thursday, September 09, 2010
   
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  • "I've booked Rob on several occasions to present to my 'Elite Leaders' - large business owners and a tough lot to please! Rob has attained top marks every time, a testament to his expertise on his subject and his relaxed and personable style. If you want someone to enhance your knowledge of relationship marketing, reputations and networking, I unreservedly recommend him!"
    John O'Sullivan, Chairman, Elite UK
  • "I would highly recommend the enthusiastic and inspiring Rob Brown to chase away your networking nightmares and give you loads of practial advice to turn strangers into friends and advocates!"
    Elaine Hanzak www.hanzak.com
  • "Rob's workshop was the most enjoyable and relevant I've ever attended. See Rob in action - it’s an excellent investment of your time!"
    Liz Whitfield, Business Development Lloyds TSB Commercial Finance
  • "Rob’s dedication and expertise will do wonders for your reputation, your wallet and your opportunities!"
    Lord Sir Digby Jones, Government Adviser and former Director General of the CBI
  • "This has to be relevant to what we do. There are no downsides, only upsides, even if you are already good at networking. Great ROI!"
    Richard Oldfield, Former Head of Procurement, Experian
  • "Thanks Rob - your presentation was excellent, inspiring and grounded in a practical and realistic way that helps us really appreciate what we need to do to make those 10% enhancements in our lives. Your inclusion of the guitar and songs were, for me, an excellent way to bring home the messages. Thanks again for your input - it made a fantastic difference to the day!"

    Martin Carver, President, Professional Speaking Association, North East Chapter
  • "Thank you for an incredible event, Rob! You're a master rapport builder! You gave us a highly entertaining and powerful performance, filled with timeless nuggets of wisdom which left the audience highly inspired and shouting for more!"
    Steve Oxlade, Leader, The London Yes Group
  • "Rob, you made a great impact on the team - quote from one feedback form - ABSOLUTELY FANTASTIC!! Your energy was amazing and many people picked up on how effective your style was in getting them to concentrate on the content and not you as the presenter. I thought it was a presentation master class on variation, emphasis, impact, & underlining. Simply superb - I hope we can work with you again."
    Stephen Bailey, Learning Manager, Lloyds TSB Commercial
  • "Rob is a highly creative and inspiring individual! He is one of the best public speakers that I have seen. On more than one occasion, I have seen him turn a room of uninterested delegates into a buzzing bunch of people all keen to talk to each other! He's an ideal choice to MC or host any conference and chair the Q&A elements with ease and professionalism."

    Andrew Mills, Head of Intellectual Property, Experian
  • "Rob's expertise is one of the most critical areas for my team’s development. Highly relevant in every sense. Completely committed to success, Rob is a terrific partner!"
    Tim Clarke, Former Regional Commercial Director, Royal Bank of Scotland

Four More TRIP Techniques for Building Powerful Persuasive Messages

In the Land of the Bland, the One Idea'd Man is King! What is going to make you stand out? If you think it's a particular feature of your product or service, it had better be really good! The truth is, it will be in how you present it, the relationship you build it on and the way you can convey the beneftis persuasively. In the last article, you learned about making the difference dramatic, educating yourself on exactly what they know, knowing when enough is enough and the power of arousal. Let's dip into your next four TRIP System™ strategies for being more persuasive with your messages. 

5. Repeat as Necessary!

Remember the old news motto - tell them what you're going to tell them, tell them, and tell them what you told them? Master persuaders know that the simple repetition of key thoughts, ideas and concepts can lead to big results. They apply the knowledge the advertisers use; that people need to hear a message several times before they consider buying. In my business life, I have waited years for prospects to turn into clients, and kept in contact through KIT (Keep In Touch) Marketing outside the transaction.

Your job is to deliver your message in easily repeatable ways. Kevin Hogan uses the term memes - a message that can be easily replicated. Memes are ideas that pass from person to person to person via word of mouth (or sometimes called viral) marketing, and can be very powerful. One way I do this is to state what I'm going to cover on meeting agendas. Then I cover it and then I recap. That way they get the message three times, all in slightly different ways. And each time it goes deeper!

6. Exercise Your Authority!

Everything being equal, people will buy from those they consider to be the most credible source. In my Personal Branding Bible, I give plenty of examples of how you can become, and make it known that you are the source, the expert. I actually like the GTG phrase - the 'go to guy' or 'go to girl'.

Beware that these days, everyone claims to be an expert, and this can create competition in the mind of your prospects. The trick is to hold that mantle long term, through article writing, speaking, radio and magazine appearances, sitting on influential boards and having sound opinions.

When people are not experts and you know more than your audience, it is not always the message that matters. They listen to you more than what you say. There is a consultant in my field who charges up to $25,000 per day for his services. His message is not radically different to mine in that he advocates building relationships to sell. It's just that he's written a few very good books and held a position at Harvard. That's positioning and I'm working on it!

7. Look Good for Best Results!

This one is simple but overlooked. Robert Cialdini's book, Influence - Science & Practice, highlights how your physical attractiveness makes a difference when you communicate. When you simply focus on numbers, statistics and details, physical appearance is less of a factor. But in conversation with other experts and key decision makers, research shows it can help considerably if you look your best!

8. Remember It's All About Them!

Hogan uses the phrase "paint people in the picture of your presentation." It is sometimes called 'self referencing'. Your prospects will give far more weight to your suggestions and proposals if they are encouraged to see themselves using your product or service. They will also remember more and buy more as a result.

Self referencing is a peripheral cue. If you address someone who has significant prior knowledge of your products and services, any time you spend on putting them in the picture is wasted. However, if you are the expert and they have marginal knowledge, then self referencing is a powerful peripheral cue to hit on. This especially holds true if you can see they already have some motivation to use you. Obviously, if they have no desire to make use of you, all the self referencing in the world won't make the sale!

So say 'you' a lot more than 'I' and 'we' to make them feel it's all about them. The more people self reference, the more likely they are to buy, and the more likely they are to remember you and your services.

 

Rob's Quick Tips


Now go out there armed and dangerous to make the most of your persuasive powers. Work on one or two at a time until you nail them well enough to have them all in your tool box!


© Rob Brown 2009. All Rights Reserved. To publish or reprint any Rob Brown article, the following must be included:

Rob Brown is one of the UK's leading authorities on business networking and referrals. He is an inspirational conference speaker and author of over 40 publications, including Amazon best-seller How To Build Your Reputation. Go to www.rob-brown.com for your free 60 page copy of ‘The 13 Commandments of Turning Relationships Into Profits', or get in touch on (44) 115 846 21227 or rob@rob-brown.com for details of his motivational presentations, business winning programmes and relationship-building resources.

© 2009 Rob Brown. All rights reserved. Site by Kent Kreations.