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  • "Rob is an exceptional speaker - he did a tremendous job hosting our prestigious annual 'Road to Success' dinner, with over 200 black tie guests!"
    Isabell Majewsky, Founder, Connect Midlands
  • "Thanks Rob - your presentation was excellent, inspiring and grounded in a practical and realistic way that helps us really appreciate what we need to do to make those 10% enhancements in our lives. Your inclusion of the guitar and songs were, for me, an excellent way to bring home the messages. Thanks again for your input - it made a fantastic difference to the day!"

    Martin Carver, President, Professional Speaking Association, North East Chapter
  • "I would highly recommend the enthusiastic and inspiring Rob Brown to chase away your networking nightmares and give you loads of practial advice to turn strangers into friends and advocates!"
    Elaine Hanzak www.hanzak.com
  • "Rob Brown's tailored networking presentation was full of insight, charisma and passion, and extremely well-received by over 2,000 seasoned entrepreneurs!"
    Chris Wilson, Project Manager, Venturefest Yorkshire
  • "Rob’s dedication and expertise will do wonders for your reputation, your wallet and your opportunities!"
    Lord Sir Digby Jones, Government Adviser and former Director General of the CBI
  • "Rob's expertise is one of the most critical areas for my team’s development. Highly relevant in every sense. Completely committed to success, Rob is a terrific partner!"
    Tim Clarke, Former Regional Commercial Director, Royal Bank of Scotland
  • "Rarely have I seen such an energetic, impactful presentation that also gave me the opportunity to exercise the vocal chords and participate fully! Great food for thought, Rob. You motivated me to action - thank you!"

    Elizabeth Cairns, MD, Amitova
  • "Rob Brown effortlessly delivers the holy grail of reputations and relationships! He generously shares his networking insight and wisdom in a way which makes people take action with amazing impact!"
    Sir Eric Peacock, President - Institute of Sales & Marketing Management
  • "Rob Brown combines a deep knowledge of what makes networking work. A highly entertaining and engaging speaker, Rob lives as he speaks - with a passion, enthusiasm and energy that make him a pleasure to listen to and engage with!"
    Andy Lopata, Business Networking Strategist
  • "You are a most inspirational and brilliant speaker - thank you for moving me to take action on my reputation and win the kind of business I deserve!"
    Yvonne Arzt www.artzdesign.co.uk
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The Service Pocket Guide
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The Service Pocket Guide


£10.00


If you've ever wondered what can not only keep your current customers and clients, but attract new ones and generate repeat business, this Guide is for you. The answer to all three of these problems is great service!

Despite all the hype about great customer service, the truth is that customers are finding that it is an increasingly rare commodity. So if you can improve your customer care, you will stand out from the competition, and grow the business of your dreams!

If you've ever wondered what can not only keep your current customers and clients, but attract new ones and generate repeat business, this Guide is for you. The answer to all three of these problems is great service!
Despite all the hype about great customer service, the truth is that customers are finding that it is an increasingly rare commodity.

If you’re looking for a competitive edge over your rivals, focus on the rare commodity of good customer service!

Everyone claims to put the customer first these days, but few actually seem to do it. As the competition has increased, and the pressure to compete on price has increased, ways to become more ‘efficient’ and cut costs have been pursued - at the expense of customer service.

Here's what will happen if you use the nearly 130 tactics in this Guide to create a customer service culture in your business:

  • Customers will begin to come to you, instead of you having to find them
  • Your existing customers will come back to you for more, instead of going elsewhere
  • Even if you increase your prices, your customers will stick with you

If any of these benefits are attractive to you, then this Guide is a ‘must have’ for you!

Contents:

Introduction

  • The 4 Greatest Myths of Customer Service
  • Understanding the Customer
  • The Most Important Tip Ever on Customer Service
  • Creating a Customer Service Culture
  • Face-to-Face with Customers
  • Top 20 Rob Brown® Techniques for Building Long-Lasting Customer Relationships
  • Top 12 Rob Brown® Tips for Encouraging Customer Feedback
  • Top 12 Rob Brown® Tactics for Handling Complaints
  • Top 10 Rob Brown® Scripts for Customer Delight
  • Top 20 Rob Brown® Tips for Generating Repeat Business
  • Great Communication with Customers
  • What’s Going to Make It All Happen







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